Refund and Returns
A. Refund Policy
We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at [email protected] with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at [email protected] Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
If your claim is approved, we will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
B. Return Policy
bestgiftmug works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Customers have 30 days from the day they received their item to request a replacement, refund policy or returns. Shipping and handling fees are not refundable in any cases.
First of all, if you would like to refund or return for any reasons, please contact bestgiftmug support at [email protected]
1. When can I request a replacement item?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
+ The product itself is flawed;
+ The quality of the printing is poor;
+ Final product is materially different than the design presented on our website;
+ The following information of product is not the same as the order: type, size, color, printing content.
2. How do I return items?
A: If customer would like to return the item we only accept return of items if they meet all of following conditions:
+ Within 30 days of receipt of your shipment
+ In original condition
+ Unwashed and Unworn
+ In the original packaging
After contacting bestgiftmug support at [email protected] and receive our response, please do exactly following instructions: Pack all the returned items, along with a print off of your confirmation of purchase email Go to local post office, or another courier, to ship the package to this address:
5012 Hunt Club Rd, Apt 11
Wilmington, NC 28403
Please provide us the tracking number from post office or couriers You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
3. Can I exchange for switching size/color of the product?
A: We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $10 for t-shirts and $15 for the others.
We do not offer return for any product except CUSTOM PRODUCTS (CLOTHING, MUG, HAT). If you are not satisfied with your purchase, please contact bestgiftmug support at [email protected] We’ll make it right.
4. Lost your packing list?
Pack in original packaging, unwashed and unworn in resalable condition with original warranty info, package inserts, etc. with your name, address, and phone number (or alternatively a copy of the invoice) describing what action you’d like us to take once we receive the item. Send it securely to 118 A Cass St, Traverse City, MI 49684, United States
Ship exchange item to us and there’s no additional shipping charges for us to send your exchange to you. If there is any payment due as a result of the difference between the items, please enclose the additional charge and payment method with your exchange